1. Account registration and login
Use the relevant account option on the Colvanta website.
- Open Colvanta.
- Choose the appropriate buyer, seller or partner access option.
- Enter the requested information and follow the on-screen instructions.
- If you already have an account, use the login option.
Forgot your password? Use the password-reset option on the relevant login screen and follow the instructions provided.
If access still fails, check your internet connection, confirm
that you entered the correct account details, and contact
support with the error message.
2. Help for buyers
For shopping and order-related questions:
- Open the relevant seller's store and review the product information.
- Select the products and quantities you want.
- Review your cart, delivery or collection details, and the total before confirming.
- Follow the checkout instructions and retain your payment reference or receipt.
- Check your available order area for updates, where supported.
If a payment succeeds but the order does not appear, do not immediately pay a second time.
Keep the payment reference, amount, date and approximate time.
Contact support so the payment and order can be checked.
3. Help for sellers
Use your seller dashboard to manage the functions available to your account.
- Review your business profile and complete the requested details.
- Keep product names, prices, descriptions and available quantities accurate.
- Review incoming orders and their payment status before fulfilling them.
- Keep your contact and business information up to date.
- Review any applicable platform fees and payment terms displayed in your account before confirming transactions.
If a product, order or transaction is missing, record its
reference and contact support. Avoid sharing passwords,
verification codes or secret credentials.
4. Payments and transaction problems
A payment message and an order status are not always the same thing. If they do not match, the transaction may need to be checked.
- Payment pending: Check the payment provider's instructions and retain your reference.
- Payment successful, order missing: Contact support with the payment reference and order details.
- Possible duplicate payment: Do not retry repeatedly. Keep references for both transactions.
- Payment failed: Check the provider's response before trying again.
Never send your PIN, password, one-time password (OTP), full
card details or private payment credentials to support.
5. Economic Identity
Colvanta's Economic Identity is designed to help businesses
present relevant business information, verification evidence
and commercial activity for potential business relationships.
- Provide accurate business information.
- Follow the verification instructions shown in your account.
- Submit only genuine and relevant supporting evidence.
- Review your profile for missing or outdated information.
Economic Identity is not itself a loan or a guarantee of
financing, supplier credit, partnership, or approval by any
financial institution. Each external provider makes its own
decisions and may apply additional requirements.
6. Verification and account status
If your account or business verification is pending:
- Review any instructions or notices displayed in your account.
- Check that submitted details are accurate and readable.
- Provide additional information only when requested through the appropriate process.
- Contact support if you cannot understand a status or believe an error has occurred.
Verification timelines can vary. Do not assume that submitting
information means your account has already been approved.
7. Help for partners
Colvanta is intended to support connections between businesses
and relevant commercial or institutional partners.
- Use the partner access option if available to you.
- Provide accurate organisation and representative information.
- Follow the applicable verification and approval process.
- Review proposed terms and agreements carefully before entering a deal.
A listing or introduction should not be interpreted as a
guarantee that financing, investment, grants, insurance or
supplier credit will be offered.
8. Website and technical issues
If a page is blank, fails to load or behaves unexpectedly:
- Check that your internet connection is working.
- Reload the page and allow it to finish loading.
- Try an updated browser or another device if available.
- Record the page you were using and the exact error message.
- Contact support if the issue continues.
Do not share passwords or private account information when
reporting technical problems.
9. SMS Marketing
If SMS Marketing is available in your seller account, check
the plan, balance and instructions shown in the dashboard
before sending a campaign.
- Confirm that the required plan is active.
- Check that your available message units are sufficient.
- Review recipients and message content before sending.
- Keep the transaction reference if a plan purchase does not activate as expected.
If a campaign reports success but delivery is uncertain, ask
support to check the available delivery status. A successful
request does not necessarily prove that every message reached
its recipient.
10. Account security and privacy
- Use a strong, unique password for your account.
- Never disclose your password, PIN or OTP to another person.
- Submit personal and business information only through the intended platform process.
- Be cautious of messages claiming guaranteed loans or requesting secret credentials.
- Report suspicious activity through the official support channel.
For privacy-related questions, contact Colvanta through the
details on the Contact page.
11. General questions
If your question is not covered here, the FAQ page may provide
a quick answer about Colvanta, its users, Economic Identity
and partnerships.
Available features may vary by account, approval status and
the current platform release.